Privacy policy

At RosyLucy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of information to provide and improve our services:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details.

  • Account Information: Login credentials, order history, preferences.

  • Browsing Data: IP address, device type, browser type, operating system, and cookies for analytics and site performance.

  • Marketing Preferences: Your choices regarding promotional emails and newsletters.

2. How We Use Your Information

Your information is used for the following purposes:

  • Order Processing: To process purchases, confirm orders, and provide customer service.

  • Personalisation: To enhance your shopping experience by recommending relevant products.

  • Marketing & Promotions: To send promotional content (only with your consent).

  • Security & Fraud Prevention: To detect, prevent, and investigate suspicious or unlawful activity.

  • Legal Compliance: To meet our legal obligations under Australian law.

3. Sharing of Information

We do not sell your personal information. However, we may share your data with:

  • Service Providers: Including payment gateways, shipping carriers, and IT systems who help us operate our website and deliver services.

  • Regulatory Authorities: If required to do so by law, subpoena, or legal obligation.

  • Business Transfers: In the event of a merger, acquisition, or restructuring.

4. Your Rights & Choices

You have the right to:

  • Access & Correction: Request access to the personal data we hold about you and request corrections if necessary.

  • Data Deletion: Request deletion of your personal data, where legally permitted.

  • Marketing Preferences: Unsubscribe from marketing emails anytime via the link provided.

  • Browser Privacy: Adjust browser settings to manage cookies or enable “Do Not Track” if available.

For residents of certain jurisdictions, including California, additional rights may apply (e.g. under the CCPA).

5. Data Security

We apply industry-standard security measures (SSL encryption, secure payment platforms, and access controls) to protect your personal information. While we strive to safeguard your data, no online transmission is 100% secure. We recommend you take appropriate measures to protect your own login information.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to provide functionality, analyse traffic, and personalise ads. You can manage cookie preferences via your browser settings.

7. Third-Party Links

Our website may include links to external websites. These sites are not governed by our privacy policy. We recommend reviewing the privacy practices of any third-party sites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via our website or email where appropriate.

9. Contact Us

If you have any questions or would like to exercise your privacy rights, please contact us:

📧 Email: info@rosylucy.com
📞 Phone: +61 3 6128 7452
📍 Address: 7 Fords Rd, Geeveston TAS 7116, Australia

RosyLucy – Committed to Protecting Your Privacy