Return policy

Thank you for shopping at RosyLucy. We are committed to providing high quality women's clothing and other products. If you are not satisfied with your purchase in any way, we are here to help.

1. Returns & Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • Unused and Unworn: The item must be in its original condition, with tags and hygiene liners (if applicable) still attached.
  • Original Packaging: The product must be returned in its original packaging.
  • Proof of Purchase: A valid receipt or order confirmation is required.

Non-Returnable Items:

  • Items marked as final sale or clearance.
  • Items that have been worn, washed, or altered.
  • For hygienic reasons, swimwear without the original hygiene liner cannot be returned.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@rosylucy.com with your order number and reason for the return.
  2. Receive Instructions: Our team will provide you with return instructions, including the return shipping address.
  3. Ship Your Return: Send the item back using a trackable shipping method. The customer is responsible for return shipping costs unless the item was defective or incorrect.

3. Refunds

  • Once we receive and inspect your return, we will notify you via email.
  • If approved, a refund will be processed to your original payment method within 5-7 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

  • We currently do not offer direct exchanges. If you need a different size or style, please return your item for a refund and place a new order.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at info@rosylucy.com within 7 days of delivery. We will arrange for a replacement or refund at no extra cost to you.

6. Contact Us

For any questions regarding our return policy, feel free to reach out to us:
📧 Email: info@rosylucy.com 
📞 Phone: +61 3 6128 7452
📍 Address:7 Fords Rd, Geeveston TAS 7116, Australia

Thank you for shopping at RosyLucy! 🌊☀️