Terms of service

Welcome to RosyLucy! By accessing and using http://rosylucy.com/, you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read these Terms carefully before making a purchase or using our website. If you do not agree to these Terms, please refrain from using our services.

1. Acceptance of Terms

By accessing this website, you agree to be bound by these Terms of Service, our Privacy Policy, and any other terms, policies, or notices made available on our site. These Terms form a legally binding agreement between you and RosyLucy (ABN: [if applicable]). Use of this site is governed by the laws of Australia.

2. Account Registration

To make a purchase, you may be required to register an account. You agree to provide accurate and current information and to keep your credentials secure. You are responsible for any activity conducted under your account.

3. Product Information & Availability

We make every effort to ensure the accuracy of product descriptions, images, pricing, and availability, but we do not guarantee that all information is error-free. We reserve the right to update or correct information at any time and to withdraw products from sale without notice.

4. Order Acceptance & Payment

All orders are subject to acceptance and availability. A confirmation email does not constitute final acceptance of an order. We reserve the right to cancel or refuse orders due to suspected fraud, pricing errors, or other concerns.

Payment is required in full at the time of purchase using the methods provided. By placing an order, you warrant that you are authorised to use the payment method and that the information provided is true and correct.

5. Shipping & Delivery

Shipping is available within Australia and internationally. Delivery times and costs are estimates only and may vary due to factors outside our control. See our Shipping Policy. for full details.

6. Returns, Refunds & Consumer Guarantees

We comply with the Australian Consumer Law (ACL). Nothing in these Terms excludes your statutory rights, including the right to a remedy for faulty goods.

For change-of-mind returns, items must be returned within 30 days, unused, in original condition with all tags attached. Some products (e.g., sale or hygiene-sensitive items) may not be eligible.
Please refer to our Return Policy. for more details.

If a product is faulty, not as described, or does not meet acceptable quality standards, you are entitled to a repair, replacement, or refund under Australian law.

7. Intellectual Property

All content, trademarks, images, designs, and materials on this website are the property of RosyLucy or its licensors and are protected by Australian and international laws. You may not copy, reproduce, or use any material without prior written permission.

8. Prohibited Activities

You must not use the website to:

  • Engage in unlawful, fraudulent, or harmful conduct;

  • Infringe any laws or third-party rights;

  • Disrupt website functionality or security;

  • Attempt unauthorised access to our systems.

9. Limitation of Liability

To the extent permitted by law, RosyLucy will not be liable for any indirect or consequential loss arising from the use or inability to use our site or services.

However, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

10. Indemnity

You agree to indemnify and hold harmless RosyLucy, its employees and agents, from any claims, losses, or liabilities (including legal costs) arising from your breach of these Terms or your misuse of the website.

11. Privacy

Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth).

12. Changes to These Terms

We may update these Terms at any time. Any changes will be posted on this page and will take immediate effect. By continuing to use the website, you agree to the revised Terms.

13. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

📧 Email: info@rosylucy.com
📞 Phone: +61 3 6128 7452
📍 Address: 7 Fords Rd, Geeveston TAS 7116, Australia

Thank you for choosing RosyLucy! We appreciate your support.