Shipping policy

Thank you for visiting and shopping at rosylucy.com. Please review the following terms and conditions that outline our shipping process, estimated timelines, and related services.

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🕒 Processing Time

All orders are verified, quality-checked, and securely packaged within 1–3 business days after your order is placed.
Please note: During periods of high order volume, there may be slight delays. If this occurs, we will notify you via email or phone.

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🚚 Shipping Times

Shipping time refers to the transit time from our fulfillment center to your delivery address.

⏱️ Estimated Total Delivery Time = Processing Time + Shipping Time

• Standard: 8-18 business days

• Expedited: 4-10 business days

Please note: These are estimated timeframes. Actual delivery times may vary due to factors such as holidays, extreme weather, customs clearance, or other unforeseen delays.

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🌍 Shipping Destinations

We currently ship to the United States, Canada, Australia, and worldwide.

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💵 Shipping Rates

Please note: Occasional delivery delays may occur due to factors beyond our control.

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📦 Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a Shipment Confirmation Email containing your tracking number.
Tracking updates typically appear within 24–48 hours after your package has been scanned by the carrier.

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❗ Damaged or Lost Shipments

RosyLucy is not responsible for items lost or damaged in transit.
If your package arrives damaged, please contact the shipping carrier directly to file a claim. Be sure to keep all original packaging and documentation.

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📬 Contact Us

If you have any questions about your order or this Shipping Policy, feel free to contact us:

• Email: info@rosylucy.com
  

• Phone:+61 3 6128 7452

• Address: 7 Fords Rd, Geeveston TAS 7116, Australia

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Thank you for choosing RosyLucy — where timeless elegance meets modern design.