Shipping policy
Thank you for visiting and shopping at rosylucy.com. Please review the following terms and conditions that outline our shipping process, estimated timelines, and related services.
🕒 Processing Time
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All orders are verified, quality-checked, and securely packaged within 1–3 business days after your order is placed.
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Please note: During peak seasons or high order volume, processing may take longer. If this occurs, we will notify you via email or phone.
🚚 Shipping Times
Shipping time refers to the transit time from our fulfillment center to your delivery address.
| Shipping Method | Shipping Time |
|---|---|
| Standard Delivery | 7–15 business days |
| Expedited Delivery | 3–7 business days |
⏱️ Estimated Total Delivery Time = Processing Time + Shipping Time
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Standard: 8–18 business days
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Expedited: 4–10 business days
Please note: These are estimated timeframes. Actual delivery times may vary due to holidays, extreme weather, customs clearance, or unforeseen delays.
🌍 Shipping Destinations
We currently ship to:
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United States
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Canada
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Australia
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Select international destinations worldwide
💵 Shipping Rates
| Order Total | Standard Shipping | Expedited Shipping |
|---|---|---|
| $60 and above | Free | $15.00 |
| $0 – $59.99 | $8.00 | $15.00 |
Note: Delivery delays may occasionally occur due to factors beyond our control.
📦 Shipment Confirmation & Tracking
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Once your order has been shipped, you will receive a Shipment Confirmation Email containing your tracking number.
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Tracking updates typically appear within 24–48 hours after your package has been scanned by the carrier.
❗ Damaged or Lost Shipments
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RosyLucy is not responsible for items lost or damaged during transit.
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If your package arrives damaged, please contact the shipping carrier directly to file a claim.
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Be sure to keep all original packaging and documentation when filing a claim.
📬 Contact Us
If you have any questions about your order or this Shipping Policy, please contact us:
📧 Email: info@rosylucy.com
📞 Phone: +1 (646) 824-1851
📍 Address: 639 Shinn Street, New York, NY 10022, United States
✨ Thank you for choosing RosyLucy — where timeless elegance meets modern design.